This spring, FireFly Equipment introduced its new local service vans to turfgrass producers in the southern United States. Our growing team of regional service experts now has mobile offices to quickly bring parts and support to the fields. These additions are part of our continuing effort to provide the best service in the industry. We strive to deliver services when our customers need them–or even before they know they need them!
Packed with PartsThe FireFly service vans are packed with replacement parts. This inventory allows farm managers to get the parts they need today, as well as to stock up for the future, without the high shipping costs. We not only carry a wide variety of replacement parts for FireFly harvesters, but many other brands as well. Parts delivery to the farm is convenient and cost effective.
Regional Service ExpertsOf course, local service vans are driven by someone. To the delight of FireFly customers, local vans mean local service experts. We are pleased to now offer regionally-based support technicians for quicker response times. Knowledgable team members are there when our customers need them. We understand that minimizing downtime is critical in the sod business. By basing personnel in areas where there are high concentrations of FireFly ProSlab harvesters, we can reach farms faster. Just as FireFly pioneered remote updates to the turf harvester industry, we are leading the way with our field support model. Our goal is 100% satisfaction, long-term. Nothing less.
Zach Foy of Woerner Turf in Foley, Alabama said: “Whether it’s a simple software update or simply stopping in to check to see how things are going, FireFly’s service to their customers goes on long, long, long after the sale.” We couldn’t agree more, and now we can arrive at your farm with supplies, in style.
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